Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts. Support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance.
In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services. Software products and technologies covered under this category include operating systems and infrastructure software. Software support services do not include the purchase of subscriptions that provide entitlement and rights to use future minor versions (point releases) or future major releases of software.
Direct Technical Support : Resolve technical issues and get technical solutions through telephone, e-mail, and Web assistance provided by specialized support engineers.
Access to New Features : Increase your effectiveness and efficiency by using new product features delivered in general releases.
Ability to Add New Products : Extend your computing environment by adding products to your license at any time. Orias subscription gives you access to the latest release to ensure compatibility with new versions of our products.
Bug Fixes : Receive bug fixes via twice-yearly general releases and periodic Web updates, as well as interim solutions from Technical Support.